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Agent wins industry award
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MONROE - Tim F Young, an American Family nsurance agent in Monroe, has been recognized for customer-satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. Young joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

He has been an agent for American Family since November, 1994.

Young has qualified for this award for five years. The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates.

The first part consists of a customer satisfaction survey, which measures customers' overall experience with their current American Family agent.