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Pleasant View cited for 13 complaints
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MONROE - The Wisconsin Department of Health and Human Services cited Pleasant View Nursing Home for numerous violations following a survey done between March 9 and March 24.

But, Wednesday state inspectors gave Pleasant View a clean bill of health after an inspection to determine how the facility responded to a list of 13 complaints issued in the March report.

"We expect nursing homes to provide safe and quality care for our loved ones," said Paul Peshek, Director of the Wisconsin Bureau of Nursing Home Resident Care. "We are encouraged the facility appears to have taken this seriously, which indicates the nursing home is taking steps to not only implement but maintain corrective measures."

In what the survey termed "the most serious citation," a resident, who was not identified by name, reportedly "displayed sexually inappropriate behaviors toward other residents." According to the survey, the man touched female residents' arms and legs and sometimes made suggestive comments. There were 25 documented instances of the man touching a female resident inappropriately during a two-week period in November.

The survey said the nursing home also failed to take action regarding two patients gave themselves medication and that an employee had been "bossy" to a resident.

The Pleasant View Nursing Home Committee will meet at 1 p.m. Friday in the administrator's office to discuss the survey. Herb Hanson, Dennis Everson, Al Benzschawel, Tim Davis and Craig Foreback are on the committee.

Terry Nelson, of Pro-Ed Continuum in Waukesha, was brought in to help the nursing home to assess the situation and help establish a plan of action to correct the problems listed in the state survey.

"They (state investigators) observed the staff and talked to us about the plans we put in place," Nelson said. "We were told that everything has been corrected."

Nelson said the speed to address and correct the problems shows that the county supported the nursing home's efforts to make corrections.

All of the problems listed in the survey were taken seriously by the nursing home staff and administration, she said.

Interim administrator Aaron Beibert was not available for comment Wednesday.

The survey said the nursing home needed to develop an implement written policies and procedures to prohibit mistreatment, neglect and abuse.

In it's correction plan to the state, the nursing home said it would revise its abuse prevention policy to more easily identify residents who are a risk to abuse other residents. The staff will also receive more training to be aware of prevention and intervention methods.

Regarding self-medication, the survey said one resident was allowed to take a vitamin and another was able to use an inhaler.

The nursing home said it would revue its policy and assessment process for residents who request permission to give themselves medication.

The survey also cited the nursing home for not immediately investigating the staff member who was "bossy" and had embarrassed residents.

Pleasant View said it will correct the problem and staff will be trained in relation to residents' rights and the nursing home's abuse prevention policy.