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Mau-Boll nets AmFam agency honors
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MONROE - Karen Mau-Boll, an American Family Insurance agent in Monroe, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.

Mau-Boll, who has been an agent for American Family since September 1984, has qualified for the award for six years.

Her office is located at 903 11th Ave., Monroe.

The service excellence distinction was determined through an evaluation process conducted by J.D. Power and Associates.

The process consists of a customer satisfaction survey which measures customers' overall experience with their current American Family agent.

Agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies.

Only those agencies that perform in the top 20 percent of all insurance agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.