MONROE — The newest report published on Medicare.gov revealed Monroe Clinic has achieved an overall 5-star rating for the sixth time. This highest possible rating places Monroe Clinic in an elite group of healthcare performers, as only 407 out of 4,500 hospitals received a 5-star rating. 

Centers for Medicare & Medicaid Services modeled the 5-Star Quality Rating System after the star rating system used by hotels, restaurants and other service industries where consumers choose higher star rating facilities to help ensure the best experience possible. 

Categories included in this rating system are patient experience, safety, effectiveness of care, patient readmissions, efficient use of medical imaging, timeliness of care and mortality. For example, under patient experience, 90% of respondents said that Monroe Clinic nurses “always” communicated well and 86% of respondents said doctors “always” communicated well. 

To learn more, visit www.monroeclinic.org/quality.