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Water dept. owes its customers better
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The Monroe water department's recent billing mishap brought to light a fundamental misstep in customer service for the utility.Mike Buol, a Monroe water utility customer, brought the problem to our attention in July. Buol, the owner of Green County Locker, alerted us that he never received a water bill for water and sewer service for the second quarter; instead, he received a disconnect notice just days after the due date for his payment. He wasn't the only customer this happened to: the city utility sent out 900 disconnect notices just after the July 20 due date, about twice as many as it normally does.