From Dave Searles
Brodhead
To the editor:
Apple is the richest corporation in the history world and their custom service is the worst. Being the richest corporation in the history world is no excuse for having such bad customer service and trying to rip its customers off. They can, as the richest corporation in the history of the world, well afford to provide good customer service and they do not have to rip-off their customers in the process.
Calling Apple only gets a response that one must allow Apple to rip me off from $99 to $499 by credit card. One, I cannot afford this. Two, I do not have a credit card account of my own. I have tried contacting Apple by e-mail and webmail with no response.
I filed a consumer complaint two years ago against Apple and have refiled it at least once every week since, but apparently the Wisconsin Bureau of Consumer Protection and the Federal Trade Commission have also had no luck with Apple.
I have tried to get Best Buy to help and they have not done so also, so I filed a consumer complaint against Best Buy and have refiled it at least once per week with no success. I have received responses from Best Buy, but they also want to rip me off by using a credit card.
I'm at a loss at what else I can do, so I have decided go public with this problem in the hope that Apple will take notice and I want to let people know how Apple's customer service sucks.
Brodhead
To the editor:
Apple is the richest corporation in the history world and their custom service is the worst. Being the richest corporation in the history world is no excuse for having such bad customer service and trying to rip its customers off. They can, as the richest corporation in the history of the world, well afford to provide good customer service and they do not have to rip-off their customers in the process.
Calling Apple only gets a response that one must allow Apple to rip me off from $99 to $499 by credit card. One, I cannot afford this. Two, I do not have a credit card account of my own. I have tried contacting Apple by e-mail and webmail with no response.
I filed a consumer complaint two years ago against Apple and have refiled it at least once every week since, but apparently the Wisconsin Bureau of Consumer Protection and the Federal Trade Commission have also had no luck with Apple.
I have tried to get Best Buy to help and they have not done so also, so I filed a consumer complaint against Best Buy and have refiled it at least once per week with no success. I have received responses from Best Buy, but they also want to rip me off by using a credit card.
I'm at a loss at what else I can do, so I have decided go public with this problem in the hope that Apple will take notice and I want to let people know how Apple's customer service sucks.
