MONROE - Karen Mau-Boll, an American Family Insurance agent, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. Mau-Boll joins other American Family agents who have demonstrated a commitment to customer service.
Mau-Boll has been an agent for American Family since September, 1984. Her office is located at 903 11th Ave. She has qualified for this award for five years.
The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers' overall experience with their current American Family agent.
In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies.
Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.
Mau-Boll has been an agent for American Family since September, 1984. Her office is located at 903 11th Ave. She has qualified for this award for five years.
The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers' overall experience with their current American Family agent.
In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies.
Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.
